Terms, Policies & Procedures
Problems with Your Order
Problems with an order should be reported to Gtech Fitness® as soon as possible after delivery. Please contact us by email or through our Contact Us page. If a shipment arrives with visible damage or contains the wrong product and you are able to identify the issue at delivery, please refuse the shipment. Customers are not charged additional fees for refusing a visibly damaged or incorrect shipment.
Damaged Orders
Shipping damage must be reported to Gtech Fitness® by email or through our Contact Us page within 3 days of receiving the order. Prompt notification allows us to file the necessary freight or parcel claim with the shipping company on the customer's behalf.
Please keep all original boxes, packaging materials, pallets, wrapping, and other shipping materials until the damage claim has been resolved. Photographs of the product, packaging, and shipping materials may be required to process the claim.
Damage to glassless mirrors must also be reported within 3 days of delivery. Do not mount a damaged glassless mirror to a wall or rolling stand. Keep all original packaging and shipping materials for the claim and return process.
Incorrect Products
If you receive the wrong product, please refuse the shipment when possible. If you are unable to refuse delivery, the product must be repacked and prepared for return in the same general manner in which it was received. For freight shipments, the return freight must be placed at the same location where the original shipment was unloaded, which is typically curbside at the original shipping address. For UPS, FedEx, or similar parcel shipments, the package should be available for pickup at the location where it was originally delivered, such as a front entrance or business receiving area.
Order Cancellations
Orders can typically be cancelled within 24 hours of being placed without restocking or return shipping fees, provided the order has not already been processed for shipment, packed, or shipped. Because many products ship directly from manufacturer warehouses, cancellation availability depends on the status of the order when the cancellation request is received.
If an order has already been packed and is awaiting carrier pickup, any manufacturer restocking fee associated with the cancellation will be deducted from the refund. If the order has already shipped, the customer is responsible for applicable shipping costs incurred to return the merchandise to the manufacturer, along with any manufacturer restocking fees. This may include outbound shipping costs that were included in the original Free Shipping price.
Refunds for orders that have already shipped are issued after the returned merchandise has been received and accepted by the applicable manufacturer warehouse.
Freight Delivery Appointments
Freight carriers typically contact the customer before delivery to schedule a delivery appointment. It is the customer's responsibility to provide accurate contact information and respond to the carrier so delivery can be scheduled. If the freight carrier is unable to reach the customer and the shipment is returned to the manufacturer, the refund will be reduced by applicable outbound shipping costs, return shipping costs, and manufacturer restocking fees.
Missed Delivery Appointments
If a freight delivery appointment has been scheduled and no one is available to accept the shipment, the customer is responsible for any redelivery, storage, or return freight charges assessed by the carrier or manufacturer.
Lead Times and Delivery Estimates
Lead times and delivery times shown on the Gtech Fitness® website are estimates based on typical manufacturer processing and shipping performance. Actual processing, transit, and delivery times can vary because of inventory availability, manufacturing schedules, carrier delays, weather, holidays, and other circumstances outside the control of Gtech Fitness® or the manufacturer.
A shipment or delivery occurring outside an estimated timeframe does not, by itself, qualify an order for cancellation or return outside our normal cancellation and return policies. Orders cancelled or returned because of shipping or lead-time delays remain subject to the applicable Gtech Fitness® return and cancellation terms.
Advertised Product and Shipping Weights
Product weights and shipping weights listed on the Gtech Fitness® website are provided as a general reference and may vary from the actual weight of an individual product or shipment. Minor weight differences are not considered manufacturing defects. Exceptions may apply to precision weight plates advertised with a stated weight tolerance and I.P.F.-approved weightlifting bars that are required to meet applicable I.P.F. specifications.
Rubber and Rubber-Coated Products
Rubber and rubber-coated fitness products, including weight plates, dumbbells, flooring, and similar equipment, can have a noticeable rubber odor when new. This odor typically lessens over time with normal ventilation and use. A return requested solely because of the normal odor associated with a rubber product is treated as a convenience return. The customer is responsible for applicable outbound shipping costs, return shipping costs, and any manufacturer restocking fees associated with the return.
Free Weight and Weight Bar Finishes
Free weights and weightlifting products, including dumbbells, weight plates, kettlebells, fixed barbells, and weight bars, can have minor cosmetic imperfections such as small scratches, nicks, burrs, or finish variations resulting from manufacturing, packaging, or transportation. Minor cosmetic imperfections that do not affect the intended use of the product are not normally considered grounds for replacement or return.
If you believe a finish or cosmetic issue is more substantial than normal, contact Gtech Fitness® and provide clear photographs of the affected area. Gtech Fitness® will forward the information to the applicable manufacturer for review. If the manufacturer determines that the condition qualifies for replacement under its policies, Gtech Fitness® will coordinate the replacement at no additional cost to the customer.
Product Warranties
Product warranties are provided and backed by the applicable manufacturer. Gtech Fitness® does not establish or determine manufacturer warranty terms, coverage periods, exclusions, or claim requirements. Products sold by Gtech Fitness® are covered by their respective manufacturer warranties when applicable. If warranty information is not listed on an individual product page, customers may contact Gtech Fitness® to request the available manufacturer warranty information.
Sales Tax and Use Tax
Gtech Fitness® currently collects applicable sales tax on orders shipped to Indiana, Oklahoma, Florida, Texas, Pennsylvania, and Washington. For orders shipped to other states, sales tax may not be collected at checkout. Customers may be responsible for reporting and paying applicable use tax directly to the appropriate state or local taxing authority in accordance with applicable laws. Sales tax collection requirements may change as required by law.
Order Cancellations by Gtech Fitness®
Gtech Fitness® reserves the right to cancel an order when necessary, including situations involving product availability, pricing or listing errors, payment issues, shipping restrictions, suspected fraud, or other circumstances that prevent the order from being fulfilled. If Gtech Fitness® cancels an order before shipment, the customer will receive a full refund of the amount paid for the cancelled order.