Gtech Fitness Frequently Asked Questions

Gtech Fitness offers shipping included on most of our fitness products. Any item that has the "shipping included" logo will not be assessed an added shipping charge when shipping to any of the 48 contiguous United States.

Gtech Fitness is not currently working with Alaska, Hawaii or International shipping. The customer must obtain freight forwarding services on their own that offers a shipping address to one of the 48 contiguous United States, then your freight forwarding service will arrange to forward the shipment to your location for an additional fee. For International Shipments, Gtech Fitness recommends Bongo International: http://bongous.com

Gtech Fitness only charges sales tax to Texas-based customers. If the product is shipping to a location in Texas, our web site will add 6.25% sales tax to the order. If your business is tax exempt, please fax or email a copy of your Tax Exempt Certificate prior to placing your order, along with your contact information and email address. Gtech Fitness can create an online account on your behalf that will not assess tax to any of your orders.

Gtech Fitness does not charge handling fees on checkout. We know how frustrating it is to fill out all of your billing and shipping information, only to find an undisclosed handling fee on the last page of checkout. Gtech Fitness does charge sales tax for Texas based customers.

Products on our site have a wide range of lead times. On each product's web page we give you the average time that product takes to leave the warehouse or manufacturing plant. Plus, we provide the average delivery time for each product. Average delivery time is from the time the order is placed to the time the product actually delivers to you.

Please keep in mind, these are average lead times. There are many factors that can affect the lead time, bad weather in winter months delaying transit, holidays, such as Christmas, and delays in manufacturing commercial strength equipment.

Once your items leave the warehouse or manufacturing, Gtech strives to provide tracking information to our customers via email. Once the tracking information is received, the tracking information will provide a much more accurate delivery time as provided by the shipping company.

Please note, when ordering several items from the same manufacturer on one order, please use the item with the longest lead time to estimate your delivery, as all of the items on the order from that manufacturer will leave at one time.

Gtech Fitness is not currently working with International Shipping. The customer must obtain freight forwarding services on their own that offers a shipping address to one of the 48 contiguous United States. Your freight forwarding service will then arrange to forward the shipment to your location for an additional fee. For International Freight Forwarding Services, Gtech Fitness recommends Bongo International: http://bongous.com

If you are able to meet the delivery driver at the time of delivery and your product is damaged, you can simply refuse the damaged shipment. Contact Gtech Fitness immediately, so that we can issue a new product to be shipped, as quickly as possible.

If you are unable to meet the driver and the product is left with damages, open a Support Ticket on our Contact Us page so we can work to resolve the issue as quickly as possible. You will be asked to provide visual evidence of the damages with digital photos.

If your freight shipment arrives with unacceptable damages to the product, please refuse shipment and open a Support Ticket on our Contact Us page so Gtech Fitness can resolve the issue as quickly as possible.

If the product arrives and there are minor damages to the outer packing only that may look like the product has not been affected or damaged, please note the damages done to the outer packing on the delivery receipt before signing for your delivery. In the event the product was damaged after unpacking, the notes made on the delivery receipt allow Gtech Fitness to file a claim with the freight company on your behalf.

Please note, if products are signed for without damage notes, you are signing a binding contractual agreement with the freight company that the product was received in good and acceptable condition. Gtech Fitness cannot file damage claims without damage notations on the delivery receipt.